support

Questions & answers

Common questions about credits, billing, and your account. Still stuck? Email us below.

What's a credit?

One credit is roughly one search or one component pull against the registry. Free refills 5/day (no rollover). Indie refills 150/week, Pro refills 350/week -- unused credits on Indie/Pro carry over, they don't reset to zero.

Does Indie get overage if I run out mid-week?

Yes -- Indie overage is capped at $10/mo extra, so a busy week never turns into a surprise bill. If you hit the cap, you're back to waiting for the next weekly refill, same as before.

What about Pro?

Pro includes pay-as-you-go overage past the weekly 350-credit refill, billed per credit beyond that.

How do I cancel?

From your account page -- cancelling stops future billing immediately; you keep access through the end of the period you already paid for. No separate email required, though support is always available if something looks wrong.

What's your refund policy?

If something billed incorrectly -- a charge that doesn't match your plan, or a bug on our side -- email support and we'll make it right. We don't offer refunds for simply not using credits you didn't spend; unused Indie/Pro credits roll over instead, so nothing is wasted by not using it that week.

Is there a free tier?

Yes -- 15 credits to try it with no daily limit, then a flat 5/day afterward (no rollover, no credit card required).

Didn't find your answer?

Email mike+mcpsupport@two7.design